WhatsApp: Brilliant for Banter, Rubbish for Running Your Field Teams
- Colin
- Jun 27
- 2 min read
Updated: Jul 4
WhatsApp is a marvellous tool if you’re organising the Friday night curry or sharing photos of your mate’s questionable DIY. But when it comes to managing field jobs? Not so much.
Yet, we keep seeing it. Businesses big and small relying on WhatsApp to send job details, collect photos, and somehow piece together what actually happened out on site.
And who ends up in the firing line? Usually someone in the office who has to play detective every afternoon. They sit there trawling through chat threads, downloading blurry images of half-finished work, and cobbling together reports that might—or might not—contain everything the customer needs.
It’s a bit like trying to assemble flat-pack furniture without the instructions. You might get there eventually, but there’s a good chance something important will be missing, and you’ll spend the rest of the day muttering under your breath.
The big issue? All that WhatsApp chatter isn’t structured. It’s messy, inconsistent, and prone to gaps. And missing information has a habit of turning into costly mistakes.
This is precisely why we built FieldPal. After watching countless businesses wrestling with WhatsApp, we decided enough was enough.
FieldPal brings order to the chaos. Every job detail gets logged properly, every photo goes in the right place, and reports are produced without anyone needing to rummage through endless messages. There’s even a handy calendar that shows you exactly what’s happening, where, and when—no guesswork required.
So if you’d rather spend your time growing your business than rummaging around in WhatsApp for that one crucial photo, maybe it’s time to make the switch.
Because, lovely as it is for group chats, WhatsApp isn’t great for your operations department.
